1. EXCHANGE POLICY

• Timeframe for Exchange: You must request an exchange within 24 hours of receiving your order. Any exchange requests made after 3 days from the receipt of the product will not be eligible for consideration.

• Exchange Process: If you wish to exchange an item, please email us at return@shaadigruh.in within 24 hours of receiving your order. We will only consider exchange requests that are submitted within this time frame.

• Defective Products: If you receive a defective product, we will offer an exchange. To process the exchange, you must provide a pre-opening video of the product within 24 hours of receiving the parcel. If you fail to provide the required video, we will not be able to process your claim.

• Exchange Eligibility: Only one exchange per order is allowed. The exchanged product must be of equal value or, if you choose a product of lesser value, we will refund the difference. Conversely, if you choose a higher-value product, you will need to pay the difference.

• Condition of Products: To be eligible for an exchange, the product must be returned in its original packaging with all tags intact. Items returned without the original tags will not be accepted.

• Shipping Costs: Customers are responsible for any shipping or courier charges incurred when returning or exchanging a product. Please send your exchange item to the following address:

  Shaadigruh - Where Fashion Meets Elegance

  GF-345/346, Avadh Rituraj Textile Hub, Godadara Road,
  Surat, Gujarat – 395010
  Whatsapp: +91-8155068194

• Designer Section: No return, exchange, or refund policy is applicable to products from our designer section.

• Sale Items & Discount Codes: Products purchased during a sale or using any coupon, discount code, or special offer are non-returnable, non-refundable, and non-exchangeable.

2. NON-EXCHANGEABLE PRODUCTS

• Sarees with fall and edging cannot be exchanged or returned.
• Customised products cannot be returned or exchanged.
• Products bought from the sale section or using any discount codes/offers are non-returnable, non-refundable, and non-exchangeable.
• International orders (shipped outside India) are not eligible for return or exchange.

3. RETURN PROCESS

• No Returns: We do not offer returns for any product. Our policy strictly allows for exchanges only under the conditions outlined above.

• Quality Check: Once we receive the returned or exchanged item, it will undergo a quality check. We will only process the exchange once we verify the condition of the product.

4. IMPORTANT NOTES

• Model Images Disclaimer: Product images on our website are for illustrative purposes only. Slight variations in color, fabric, and design may occur due to lighting or photography conditions.

• Accessories Disclaimer: Decoration materials like tassels, purses, jewelry, and other accessories shown in product images are not included unless explicitly mentioned in the product description.

• Jurisdiction: Any disputes between the parties will be resolved in the courts of Surat, Gujarat, and are subject to Surat jurisdiction.

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By making a purchase from Pavithra Weaves, you acknowledge and agree to comply with the above Return and Exchange Policy.

Thank you for shopping with us!